Air Passenger Protection Regulation

CBC recently published a story about two stories of people who received compensation for being denied boarding. One from Air Canada and another from WestJet. It took some work to receive their share of the compensation, no shortage of frustrations, but they finally received what they felt they were owed. 

Basically, the Federal Government enacted a new law for more passenger protection. The new law comes into effect in two phases:

Since July 15, 2019, airlines have been required to meet new obligations concerning communication, denied boarding, tarmac delay, baggage and the transportation of musical instruments.
On December 15, 2019, the remaining obligations will come into effect.