Class Action

It did not take long for the lawsuits to come in. We wrote a post a few days ago about the Canadian Transportation Agency saying that airlines are not required to refund passengers. This has become a heated topic because there is a legal argument to be made that airlines should be refunding passengers for cancelled flights. 

Legal Issues

For the purposes of this post, I think it’s best to keep it short with regards to the legal rights of each side. In short, passengers are arguing that the law entitles them to a full refund for a cancelled trip not under their control. While airlines are arguing that the cancelled trip was not in their control either, so they should not have to offer a refund, but a voucher for future travel or waive rebooking fees.