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What’s going on with MBNA Alaska Airlines MasterCard?

UPDATE- (June 26, 8:15am PST) Spoke to Alaska Airlines representative. Seems like they were unaware of the issue and letting their IT section know about it now. They mentioned that applications are still available over the phone and in person on their airplanes. 

(June 26 8:15pm PST) The consistent message that I am hearing they are working on the correct hyperlinks. Rewards Canada mentions on our Twitter account that the 30,000 sign up bonus link was released prematurely and should be back up at some point. 

(June 27, 1:00pm PST) The links seem to have been updated.

Note that I will provide any updates that I receive in the next day or two at the top of this post. 

There seems to be so much uncertainty surrounding the MBNA Alaska Airlines World Elite MasterCard. A few day ago, there was an increase in the sign up bonus from 25,000 to 30,000 bonus miles. A few issues have surfaced since then:

  1. The MBNA website no longer lists this credit card on their website.
  2. GreatCanadianRebates also de-listed the credit card for their website.
  3. Any existing application links are broken.

I have since spoke with MBNA and they said that they have pulled all links from the website and said that you have to apply directly with Alaska Airlines. The reason is because MBNA has been having a lot of trouble crediting miles earned, so Alaska Airlines decided to take over information collection. Once they collect the information, they will pass it on to MBNA for credit review and approval.

When you visit the Alaska Airlines website, you do see the MBNA card still listed. However, when you click the Apply Now button, it redirects me to the MBNA website with a broken link.

MBNA told me to contact Alaska Airlines directly to find out more. At the moment, their customer service centre is closed until 8am PST. However, I did try to use the self-service option to inquire about the credit card. The machine said to contact Bank of American directly, with no mention of MBNA.

I will give Alaska Airlines a call when their offices open to find out more. In the meantime, please feel free to share any updates in the comment section below!

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Pointshogger aims to provide analysis and updates on earning loyalty reward points and maximizing the value of your points. We hope to inspire our readers to experience the joy of travel and make the most out of what they've already got!

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