Pointshogger

"Get the best return possible for every $ you spend."

COVID-19 Updates

[Last updated May 30, 2020: 11:00am PST]

Below are the current (date and time mentioned above) updates to solutions offered by frequent flyer, hotel and other retail loyalty programs to deal with any COVID-19 related matters mostly relevant to Canadians. We also included hyperlinks to the specific pages related to COVID within each respective websites for quicker access.

Since this post is continuously updated, older information is deleted. So if you are curious to see how things have progressed over time, here is a list of our previously archived posts that you can refer to at a specific point in time: March 17, 2020, March 23, 2020, April 10, 2020, April 16, 2020, April 23, 2020, April 28, 2020, May 10, 2020, May 14, 2020.

Air CanadaAeroplan

  • No cancellation fees for Aeroplan Flight Rewards for travel until June 30, 2020. Miles will be refunded, as well as any associated taxes, fees and surcharges.
  • No changes fees for bookings made up to June 30, 2020 for original travel dates retroactive to March 1, 2020 until June 30, 2021.
  • Refundable tickets cancelled flights due to COVID-19 have the option of refunds.
  • Customers with non-refundable tickets making voluntary changes on tickets issued up to June 30, 2020, with an original travel date between March 1, 2020 and June 30, 2021 inclusive, have 2 options to choose from: Air Canada Travel Voucher (valid for 24 months) or Aeroplan Miles.
  • Aeroplan miles expiry are on paused until July 14, 2020.
  • Altitude elite statuses held in 2020 (i.e. earned in 2019), will automatically be extended through the end of 2021.
  • Members can gift (done before December 31, 2020) their 2020 elite status to family or friend that will be valid through to 2021.
  • Message from Air Canada: Air Canada: Inspired by Canadians, we’re proud to be doing our part / Introducing Air Canada CleanCare+

Air Miles 

  • No change fees for flights up to June 30, 2020.
  • No cancellation fee for hotel bookings up to June 30, 2020.  Can cancel hotel booking online between 5-14 days before your stay.
  • Elite status members will have their current status (i.e. earned from 2019) extended until December 31, 2021.

Air North

  • One-time $0 fee waiver for cancellation and change fees for bookings made prior to June 30, 2020. Modifications to itineraries must be made at least 24 hours prior to scheduled departure. Fare difference applies if the new booking is at a higher fare than the original fare purchased (no refund or credit will be given if the new fare is lower than the original fare purchased)
  • All cancellations will be processed as customer credit valid for 24 months from original travel date.
  • Extension for all unused segments on 2019 Aurora Air Passes for travel until November 30, 2020.

Air Transat

  • All flights suspended until June 30, 2020.
  • Passengers that have a flight before June 30, 2020, will not receive a refund, but will receive a credit for future travel to be used within 24 months of original travel dates.

Alaska Airlines

  • No cancellation or change fee for travel through December 31, 2020 before tickets booked on or before February 26, 2020.
  • No cancellation or change fee for tickets purchased between February 27, 2020 and June 30, 2020 for travel through May 31, 2021.
  • In both cases, passengers will receive a credit certificate for future travel, but new travel must be completed within one year from the original travel date.
  • Tickets booked with miles for travel before May 31, 2020 can be changed with no fee or refunded along with taxes.
  • Current Mileage Plan elite statuses will be extended through December 31, 2021.
  • Message from Alaska Airlines: Our Care is Never Cancelled / Alaska Airlines President Ben Minicucci: Introducing Next-Level Care

American Airlines

  • No change fees for tickets bought before June 30, 2020 for travel through September 30, 2020. New travel must be completed before December 31, 2021 and pay the fare difference.
  • Elite status for AAdvantage members automatically extended until January 31, 2022.
  • Message from American Airlines: Peace of mind while you travel / 75 years of cargo service

Best Western

  • Current elite statuses will extended through January 31, 2022 without needing to fulfil the necessary qualifications.
  • No cancellation fees for all bookings made at least 24 hours before arrival for all stays up to June 30, 2020.
  • Message from Best Western: Because We Care

British Airways

  • Members must log into British Airways account to view the information.
  • No change fee for travel before July 31, 2020, to be rebooked for departure dates up to December 31, 2020.
  • For cancelled flights, vouchers will be given which are valid till April 30, 2022 from the original departure date of the first booking.
  • Message from British Airways: Dear Britain

Canadian North

  • No change or cancellation fee for flights before May 31, 2020 regardless of fare type.
  • For non-refundable fares, the refund will be issued as a travel credit voucher that will be valid for one year from date of issue.

Cathay Pacific

Choice Hotels

  • No changes or cancellation fees for all bookings, if changed or cancelled 24 hours prior to arrival for stays before June 30, 2020.
  • Points expiry paused until December 31, 2020.

Cineplex

Delta Air Lines

  • No change fees or cancellation fees for travel before June 30, 2020. Can re-book for travel using the flight credits through September 30, 2022.
  • No change fee for tickets purchased between March 1, 2020 and June 30, 2020 for a year from the date it was purchased it.
  • All existing 2020 Medallion statuses are automatically extended through the end of 2021.
  • All Medallion Qualification Miles (MQMs) from 2020 are being rolled over to 2021 to qualify for 2022 Medallion status.
  • Message from Delta Air Lines: Creating a Higher Standard of Clean | Delta Air Lines

Flair Airlines

  • One-time rebooking fee will be waived for flights through May 2020 (regardless of booking date), but need to pay any differences in fares. Travel changes must be made at least 24 hours before departure.
  • One-time rebooking fee will be waived for future flights booked through May 2020. This extension will be valid for travel until May 31, 2021, to any destination Flair flies. Differences in fares will still apply. Travel changes must be made at least 24 hours before departure.
  • Passengers with unknown travel dates will be eligible to receive a voucher for future travel valid before May 31, 2021.
  • Message from Flair Airlines: #FlightAttendantFriday with Natasha / Sanitizing our Aircraft

Greyhound Canada

  • Service suspended indefinitely since May 13, 2020.
  • No cancellation fees for travel up to June 30, 2020, passengers will receive an eVoucher for the value of the ticket to be redeemed 1 year of issue date. Must be made 1 day prior to scheduled departure.
  • One-time complimentary ticket re-issuance, new travel must be completed by December 31, 2020.

Hilton

  • No cancellation or change fees for all bookings (even those described as non-cancellable) made at least 24 hours before arrival for all stays up to June 30, 2020.
  • All elite statuses earned in 2019 that were scheduled to be downgraded on March 31, 2020 were automatically extended to March 31, 2021.
  • The 2020 elite statuses will be extended to March 31, 2022.
  • Expiration of all points are paused until December 31, 2020.

Hyatt

  • No cancellation or change fees for all bookings made at least 24 hours before arrival for all stays up to June 30, 2020.
  • Current elite statuses (i.e. earned in 2019) expiring on February 28, 2021 will automatically be extended to February 28, 2022.
  • Expiration of points are suspended from forfeiture through December 31, 2020.
  • Message from Hyatt: Hyatt Care Fund

IHG Hotels and Resorts

  • No change or cancellation fees for existing bookings made through April 6, 2020 for stays up to June 30, 2020.
  • Current elite statuses (i.e. earned in 2019) will be automatically extended through January 31, 2022.
  • Points never expire for all members with Elite status members, for everyone else, points expiry are paused until December 31, 2020.
  • Message from IHG: True Hospitality for our Communities

Marriott Hotels and Resorts

  • No cancellation or change fees for all bookings (including reservations with pre-paid rates) made at least 24 hours before arrival for all stays up to June 30, 2020.
  • Current elite statuses (i.e. earned in 2019) will be extended to February 2022.
  • Points expiration are paused until February 2021. At that time, points will only expire if an account has been inactive for at least 24 months.
  • Message from Marriott: Marriott Bonvoy Rooms for Responders: From Our Family To Yours…Happy Mother’s Day

Porter Airlines

  • All flights cancelled until July 29, 2020.
  • Passenger who have cancelled flights will be contacted within five days and advised of their travel options.
  • No change fees for flights booked before July 29, 2020, rebooked trips need to be taken within 12 months of original travel date.
  • No cancellation fees, but a travel credit will be issued to be used within 12 months of or original booking date.

Sunwing

  • All flights suspended between until June 25, 2020.
  • No cancellation fees. Cancelled flights will be issued travel credits for departures to be used up to June 20, 2022 to anywhere Sunwing Airlines operates. No action needed as the original booking number is the code to use for future travel credit.
  • Message from Sunwing: Frontline Worker Contest | Sunwing Celebrates Frontline Heroes

United Airlines

  • May be able to request a refund if flight has been affected by a significant schedule change or cancelled without another option.
  • For tickets issued on or before March 2, 2020, no change or cancellation fees for travel between June 1, 2020 and December 31, 2020. Must change or cancel before June 30, 2020.
  • For tickets issued on or after March 3, 2020, no change fees for travel up to June 30, 2020. Tickets must be reissued for travel within 24 months of the original ticket issue date.
  • Any travel credits are valid for 24 months from the day they were issue.
  • MileagePlus Premier statuses will be extended to January 31, 2022. Premier qualification requirements lowered by 50% for 2021 status.
  • Message from United Airlines: United – Making the check-in experience even safer / United – We are United Together for our customers and communities

VIA Rail

  • Full refund and no cancellation fee for all travel through November 1, 2020.
  • Message from VIA Rail: Earth Day

WestJet

  • One-time change fee waiver for all flights booked before March 3, 2020 must be made at least 2 hours before departure.
  • One-time change fee waiver for all flights booked between March 3, 2020 and June 30, 2020 must be made at least 24 hours before departure.
  • If a flight refund is requested, passengers will receive a travel credit in the form of a Travel Bank, valid for 24 months from the date of issuance.
  • Message from WestJet: A statement from Ed Sims, WestJet President and CEO

Wydham Hotels and Resorts

  • No cancellation fees for all bookings made at least 24 hours before arrival for all stays up to June 30, 2020.
  • No cancellation fees for stays after June 30, 2020 if cancelled at least 48 hours prior to arrival.
  • Current elite status are extended through to December 31, 2021.
  • Expiration of Wyndham Rewards points are paused until September 30, 2020.
  • Message from Wydham: Better Online Search & Booking with the Club Wyndham Website / We’ll Be Ready | Club Wyndham

Follow us on Social Media and keep up-to-date on our latest posts!

About Us

Pointshogger aims to provide analysis and updates on earning loyalty reward points and maximizing the value of your points. We hope to inspire our readers to experience the joy of travel and make the most out of what they've already got!

  • Ottawa | Vancouver
  • @pointshogger

    Contact Us

    Send
    BoardingArea

    Subscribe To Our Newsletter

    Join our mailing list to receive the latest news and updates from our team.

    You have Successfully Subscribed!

    %d bloggers like this: